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To set up a Call line, in the Teams admin center, expand, choose, and after that select. Type a name for the Call line in package at the top. overflow virtual receptionist. To add an existing resource account: Under, pick the button to add a resource account for this Call line.

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Select the button next to the resource account you desire to designate to this Call line. At the bottom of the pane, pick the button. If you require to develop a resource account: Under, choose the button to add a resource represent this Call queue. On the pane, search for any set of letters to pull up the results dropdown.

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On the pane: Type in a detailed. Agents see this name when a call exists to them. Type in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button. On the pane, choose the button. Agents see the resource account name when they receive an incoming call.

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Appoint outgoing caller ID numbers for the agents by specifying one or more resource accounts with a phone number. Agents can select which outbound caller ID number to utilize with each outbound call they make. Within the Calls App, agents can utilize their Call Line (CQ)/ Auto Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you desire to allow representatives to use for outgoing caller ID purposes. Select the button next to the resource account with an assigned phone number. Select the button at the bottom of the pane. If you do not have a resource account with an appointed contact number: Under, pick the button to add a resource account.

Select the button at the bottom of the outcomes. On the pane: Enter a detailed. Agents see this name when a call exists to them. Key in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button.

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After you've created this new resource account for calling ID, you'll still require to: Select a supported language. This language is utilized for system-generated voice prompts and voicemail transcription, if you enable them. As soon as you've picked a language, select the button at the bottom of the page. Specify if you wish to play a greeting to callers when they arrive in the queue.

The uploaded recording can be no larger than 5 MB. If you pick, the system checks out the text that you type (up to 1000 characters) when the Call line addresses a call. Keep in mind When utilizing Text to Speech, the text should be entered in the language picked for the Call line.

Groups supplies default music to callers while they are on hold in a queue. The default music provided in Groups Call queues is without any royalties payable by your company. If you want to play a specific audio file, choose and upload an MP3, WAV, or WMA file. Note You are accountable for independently clearing and protecting all required rights and permissions to use any music or audio file with your Microsoft Teams service, which may include intellectual residential or commercial property and other rights in any music, sound impacts, audio, brands, names, and other material in the audio file from all relevant rights holders, which might include artists, actors, performers, artists, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other parties who own, manage or accredit the music copyrights, sound impacts, audio and other intellectual home rights.

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Review the requirements for adding agents to a Call queue. You can add up to 200 representatives through a Teams channel. You must belong to the team or the developer or owner of the channel to include a channel to the queue. To utilize a Groups channel to handle the line: Select the radio button and select (overflow call answering).

Select the channel that you wish to utilize (only standard channels are fully supported) and choose. The following clients are supported when using a Teams channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac customer Keep in mind If you use this alternative, it can take up to 24 hr for the Call queue to be totally operational.

You can amount to 20 agents separately and up to 200 agents by means of groups. If you want to include individual users or groups to the line: Select the radio button. To to the line: Select, search for the user, choose, and after that select. To to the line: Select, search for the group, choose, and after that select.

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Note New users included to a group can use up to eight hours for their first call to show up. If there are more than 200 members in the group, just the first 200 members, in alphabetical order, will be included as representatives to the Call queue. Essential Known problem: Appointing private channels to Call queues When using a private channel calls will be distributed to all members of the team even if the private channel just has a subset of group members.

reduces the quantity of time it takes for a caller to be linked to an agent after the agent accepts the call. For conference mode to work, representatives in the Call line must utilize one of the following customers: The most recent variation of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts need to be set to Teams, Only mode. Agents who don't meet the requirements aren't included in the call routing list. We advise allowing conference mode for your Call lines if your representatives are using suitable customers (overflow virtual receptionist). Idea Setting to is the recommended setting. overflow call handling. As soon as you've picked your call responding to options, pick the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Organization Server. Conference mode is required if Groups users require to consult/transfer calls with Call lines. Agents may hear the configured music on hold in queue for approximately 2 seconds when first joining the call.

If you require to use Conference mode, select,, or as the. If you require to use Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the representatives, the combination of and isn't supported. If you need to use, choose,, or as the.

When using and when there are less contacts line than offered agents, only the very first 2 longest idle agents will exist with calls from the queue. When using, there might be times when a representative receives a call from the line quickly after becoming not available, or a brief delay in getting a call from the line after appearing.